Prism's comprehensive approach to helping organizations make planned change through Assess / Learn / Act includes:

• jointly diagnosing the organization's opportunities

• creating the integrated change strategy

• organizing for change

• designing for change

• projecting continuous improvement

Jointly diagnosing the organization's opportunities helps to orient the client and Prism consultants to issues and opportunities, which leads to successful approaches to supporting change.  This often requires assessment of employee and management perceptions of what is and what is not happening in the organization. Prism has helped clients learn "what is/what is not" happening in their organizations in a variety of contexts. Some examples include:

• Prism worked with one of the Big Three automakers to understand what is and what is not happening with their service technicians across the country.  Prism's Assess/Learn/Act approach continues to support this organization as it learns how to attract, recruit, increase satisfaction, and keep qualified technicians over the long term.

• Prism helped another Big Three automaker learn what is and what is not happening with their global financial processes. The data collected on the 24 processes is now used as input to several process improvement efforts, and is supporting the strategic consolidation and streamlining of its financial processes.

• Prism supported a rapidly-growing chemical company as it tackled its growing pains, by identifying what is and what is not happening with its human resources support. The data provided a blueprint for vast organizational improvement programs, and has been incorporated into the way the organization does business.

• Finally, Prism has worked with several organizations to understand what is and what is not happening with its employee development programs. The results have supported the creation of new training and development options, the redesign of jobs, and the redesign or processes.